Terms of service
Last updated: February 9, 2026
Welcome to TryAlvexa. These Terms of Service govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms, as well as our Privacy Policy. If you do not agree with any part of these Terms, please do not use our website or services.
Section 1 – Your Account
You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use our services. If you allow someone under the legal age to use your account, you are responsible for all activity carried out under that account.
When creating an account or placing an order, you agree to provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Accounts may not be transferred, sold, or shared with unauthorized individuals.
Section 2 – Products
We make every effort to display our products, images, colors, and descriptions as accurately as possible. However, actual colors and appearances may vary depending on your device, screen settings, or browser.
We reserve the right to modify product descriptions, pricing, availability, or discontinue products at any time without prior notice. Product availability may vary depending on inventory and shipping destination.
Section 3 – Orders
Submitting an order constitutes an offer to purchase our products. We reserve the right to accept, reject, cancel, or limit any order at our sole discretion.
An order is considered accepted only after payment has been successfully authorized and you receive an order confirmation.
Please review your order carefully before submitting it, as we may not be able to cancel or modify orders after they have entered processing.
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Section 4 – Pricing and Payment
All prices displayed on our website are subject to change without prior notice.
Unless otherwise stated, prices do not include applicable taxes, customs duties, import charges, or other governmental fees.
By providing payment information, you confirm that:
- You are authorized to use the selected payment method.
- The information provided is accurate and complete.
- You authorize us to charge the full purchase amount, including applicable taxes and shipping charges.
Section 5 – Shipping
Estimated delivery times are provided for convenience only and are not guaranteed.
Once an order has been handed to the shipping carrier, responsibility for transportation passes to the carrier. We are not responsible for delays caused by shipping providers, customs authorities, weather conditions, or other circumstances beyond our reasonable control.
Additional information is available in our Shipping Policy.
Section 6 – Intellectual Property
All content available on this website—including text, graphics, photographs, logos, product designs, icons, videos, software, and other materials—is owned by or licensed to TryAlvexa and is protected by applicable intellectual property laws.
You may use this website solely for personal, non-commercial purposes. No content may be copied, reproduced, distributed, modified, or used without our prior written permission.
Section 7 – Third-Party Services
Our website may provide access to third-party tools, applications, or services that we do not own or control.
These services are provided "as is" and "as available." We are not responsible for their functionality, availability, or content. Your use of any third-party service is governed by its own terms and conditions.
Section 8 – Third-Party Links
Our website may contain links to external websites for your convenience.
We do not control or endorse these websites and are not responsible for their content, privacy practices, products, or services. Visiting third-party websites is at your own risk.
Section 9 – Shopify Platform
Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to sell our products.
Although Shopify processes certain technical and payment information to operate the store, all purchases are made directly from TryAlvexa, and Shopify is not responsible for customer orders, products, warranties, or customer support.
Section 10 – Privacy
Your personal information is collected and processed in accordance with our Privacy Policy.
Because our store is powered by Shopify, certain information is also processed by Shopify in accordance with Shopify's Privacy Policy to provide secure payment processing, website functionality, and related services.
Section 11 – Reviews and Feedback
By submitting reviews, testimonials, comments, suggestions, or other content, you grant TryAlvexa a worldwide, perpetual, royalty-free license to use, reproduce, publish, modify, and display such content for business and marketing purposes.
You represent that your submissions are truthful, lawful, and do not infringe upon the rights of any third party.
We reserve the right to remove any content that we consider inappropriate, misleading, offensive, or unlawful.
Section 12 – Errors and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or shipping information.
We reserve the right to correct such errors and to cancel or refuse orders where incorrect information has affected an order.
Section 13 – Acceptable Use
You agree not to:
- Violate any applicable law or regulation.
- Infringe intellectual property rights.
- Upload malicious software or harmful code.
- Interfere with the operation or security of our website.
- Attempt unauthorized access to our systems.
- Collect personal information from other users without authorization.
- Impersonate another individual or entity.
- Engage in fraudulent, abusive, or deceptive activities.
Violation of these Terms may result in suspension or permanent termination of your access to our services.
Section 14 – Termination
We reserve the right to suspend or terminate your access to our website at any time without prior notice if we believe you have violated these Terms.
Any obligations incurred before termination shall remain enforceable.
Section 15 – Disclaimer of Warranties
Our website, products, and services are provided on an "as is" and "as available" basis.
To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
Section 16 – Limitation of Liability
To the maximum extent permitted by applicable law, TryAlvexa shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising out of or relating to your use of our website, products, or services.
Section 17 – Indemnification
You agree to indemnify, defend, and hold harmless TryAlvexa, its affiliates, employees, and service providers from any claims, damages, liabilities, expenses, or legal fees arising from your breach of these Terms or your violation of applicable law.
Section 18 – Severability
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions shall remain in full force and effect.
Section 19 – Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any additional policies published on our website, constitute the entire agreement between you and TryAlvexa regarding your use of our services.
Section 20 – Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may assign our rights or obligations at any time without restriction.
Section 21 – Governing Law
These Terms shall be governed and interpreted in accordance with the laws of England and Wales, without regard to conflict of law principles.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Section 22 – Headings
Section headings are provided solely for convenience and do not affect the interpretation of these Terms.
Section 23 – Changes to These Terms
We reserve the right to modify these Terms of Service at any time.
Updated versions will be published on this page together with the revised effective date. Continued use of our website following any changes constitutes your acceptance of the updated Terms.
Section 24 – Contact Information
If you have any questions regarding these Terms of Service, your orders, our policies, or wish to exercise any applicable legal rights, our customer support team will be happy to assist you.
We strive to respond to all inquiries within 24–48 business hours.
Customer Support Email: contact@tryalvexa.com