Privacy policy
Last updated: February 9, 2026
Right, let's cut through the legal jargon and explain how we handle your information at TryAlvexa. We're powered by Shopify (they're the tech wizards behind the scenes), but this is our promise to you about your data.
What Information We Collect
When we say "personal information," we mean information that identifies you or could reasonably be linked back to you. Here's what we may collect:
- Your name, billing and shipping addresses, phone number, and email address.
- Payment information, transaction details, and payment confirmations.
- Account information, including your username, password, preferences, and settings.
- Shopping activity, including products you browse, add to your cart, purchase, or return.
- Information you provide when contacting us by email or other channels.
- Technical information such as your IP address, browser type, and device information.
- Website usage information, including pages visited, clicks, and browsing behavior.
Where This Information Comes From
- Directly from you when you create an account, place an order, or contact us.
- Automatically through cookies and similar technologies while you browse our website.
- From service providers that help us operate our business.
- Occasionally from trusted partners.
What We Do With Your Information
We use your information to:
- Process orders, payments, shipping, returns, and manage your account.
- Personalize your shopping experience and recommend products.
- Send marketing emails and relevant advertisements (you can opt out at any time).
- Prevent fraud, secure payments, and protect our website.
- Provide customer support and respond to your inquiries.
- Comply with legal obligations.
Who We Share Your Information With
We do not sell your personal information. We may share it with:
- Shopify and service providers that help us operate our business, including payment processors, shipping providers, and technical support.
- Marketing partners to provide relevant advertising (subject to your preferences).
- Third parties when you request services such as shipping to another recipient or using social media features.
- Authorities or other parties where required by law or to protect our legal rights.
- Affiliated companies within our corporate group, if applicable.
The Shopify Connection
Our store is powered by Shopify. Shopify processes certain personal information to provide and improve its services. You can learn more about Shopify's privacy practices by visiting privacy.shopify.com.
External Links
Our website may contain links to third-party websites. Once you leave our site, their privacy policies apply, and we are not responsible for their privacy practices.
Children's Privacy
Our services are not intended for children. If you are under 18, please use our services only with the involvement of a parent or legal guardian. If we learn that we have collected personal information from a child, we will delete it promptly.
Keeping Your Information Safe
We use industry-standard security measures to protect your information. However, no online transmission or storage system can be guaranteed to be completely secure.
We retain your information only as long as necessary for business purposes, legal obligations, or to provide our services.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Request deletion of your personal information.
- Correct inaccurate or incomplete information.
- Receive a copy of your data for transfer to another provider.
- Opt out of marketing communications (you will still receive essential service-related emails).
To exercise any of these rights, please contact us using the information below.
International Transfers
Your personal information may be processed outside your country of residence. Where required by law, we implement appropriate safeguards for international data transfers.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: contact@tryalvexa.com